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Health and hygiene protocols

Health and hygiene protocols

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Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Towels and bed linen are washed at high temperature
  • TV remote control and telephone are sterilised daily in all rooms
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
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Protocols for Pools / Beaches

  • Disinfect hammocks after every use
  • Hammocks must be 1.5 metres apart
  • Designate a staff member to manage the hammocks
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Protocols for guests

  • Clients over age 12 who do not live in the Canary Islands must prove that they have taken an infection test within 72 hours prior to their arrival and that it is negative.
  • For clients who are Canarian residents, they only have to responsibly state that they have not left the territory of the Autonomous Community of the Canary Islands within the previous 15 days.
  • Customers must download and keep during their stay, as well as 15 days immediately after their return to their place of origin, the Radar Covid infection alert mobile application.
  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
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Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Reception staff will disinfect the counter every time they finish attending a client
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Catering protocols

  • We will leave an empty table between diners to guarantee the safety distance
  • The hotel will offer take-away meals
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area